1. If you've received a pre-adverse action letter from NCSI, it indicates NCSI sourced a criminal record in your background check and unless the record is inaccurate, your background check will result in a red light.
2. If you believe the criminal record sourced by NCSI is incorrect, please contact NCSI immediately to dispute the sourced record. The letter should provide the appropriate contact information.
3. You can only appeal an inaccurate record, you cannot appeal a red light determination based on an accurate record.
NCSI contact information: support@ncsisafe.com
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